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MODEL ECC PM MODULE 1 ACC
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Course data
General
Google Meet Link
What's Culture?
Process Paragraph
Customer service empathy and rapport
How to Build Rapport with Customers?
Examples of Topic Sentences and Supporting Details
Transition Words
Process paragraph
Elements
Imperatives - Exercises
Active listening
What are imperatives?
Imperatives - Example
Close with impact
Active listening practice
Elements 2
IT Template - Resumé
Resumé vs CV
call flow
What to Include in a Resumé?
What Happens After Death
Communication and Culture
Call Center Questions
Job interview TIPS
Call Center Interview Questions
Job Interview
Tell me about yourself
Language 2
Probing Questions
What are probing questions?
Probing Questions - Call Flow
Accent/Dacings
Transitive and Intransitive Phrasal Verbs
Transitive and Intransitive Phrasal Verbs in English
Phrasal Verbs
Dancing/Culture and Language
What are Phrasal Verbs?
50 Common Phrasal Verbs
Common English Idioms
Culture, Traditions, and Food
Versant Guide
How to Deal with an Angry Customer? Example
How to Deal with Angry Customers?
roleplays
Versant sentence builds
Culture and Food 2
Basic Steps to Summarize
Phrases to give my opinion
Phrases to agree and disagree
Culture vs. Traditions
Tutoring
Evaluation
Steps to Open a Bank Account in Nicaragua - Reading & Writing
Empathy Statements - Listening & Speaking
Imperatives - Grammar & Vocabulary
Formal & Informal Phrases
Creating my Resumé - Reading & Writing
formal and informal phrases.
Midterm Test
Second Midterm
Dealing with an Angry Customer - Worksheet
Listening comprehension
Typing Test & Sentence Builds
Conversations - Versant
Sentence Completion - Versant
Sales presentation
Final Test
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All categories
PROGRAMS ACTIVE
Managua's programs
LIP
Session 8
Session 9
EPC MGA
EPC AFT
Session 8
EPC SUN
Session 4
EPC Tutoring
EPD MGA
EPD AM
Session 7
Session 8
EPD PM
Session 7
Session 8
EPD SAT
Session 4
Session 5
EPD Tutoring
EPD Tutoring
ECC
ECC AM
Session 8
Session 9
IJEP MGA
Session 3
Session 4
San Marcos' programs
AEP
Session 8
Session 9
OEP
Session 7
Session 8
Session 9
EPC SUN
Session 4
EFL SM
Matagalpa's programs
EPC
Session 4
Session 5
León Programs
EPD
Session 4
Session 5
Chinandega's Programs
EPD CH
Session 1
Session 2
SEAL 2025
Session 1
Session 3
Model Shells
Managua's Programs
LIP
DEP
ECC AM
ECC PM
EPD AM/PM/SAT
EPC AFT/HM
EPC SUN
IJEP
Pruebas
San Marcos' Programs
AEP 2025
OEP
EPC Sun SM
EFL-EPIC AFT/SAT/SM
SEAL
Matagalpa's Programs
EPC
LEÓN´s Programs
EPD
Chinandega's Programs
EPD
BEC
MEL Access
Pruebas
LBC
TOT
Bilingual Education Certificates - BEC
LIT
Teacher Training
Training of Trainers- BPO
Program Professional Dev
LBC
Inductions
Teacher Training
Home
Course information
MODEL ECC PM MODULE 1 ACC
Skill Level
:
Beginner
