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MODEL ECC MODULE 2 L1
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Course data
General
MyEnglishLab Class Code
Abilities and Requests
Listening-Formal and informal
Formal Dialogue
Makin requests conversation
Can/Can't-call center agents
Can, could, be able to: Ability and possibility
Can and Can't
Lesson 2
Formal request at a hotel
Dialogue
Reading: Working in a Call Center
True or False conversations
Can-Can't
Matching columns
Lesson 3
A request from your boss
Call center dialogue
Classify the concerns and inquiries
Credit card concerns
Writing a dialogue
How to Decline an Invitation in English
Lesson 4
Dialogues
Guessing an invitation.
Functional Language
Working in a call center
Modal verbs: Making requests
Making Requests in Call Centers
Past and Present
Long ago and now
Call center agents-Present and Future
Visualizing the Future Call Center
My boss was angry with me
Comparing things.
Find someone who...
Lesson 2
Discussion
Be going to
A New Job at a Call Center
A Day in the Life of a Call Center Agent
Call center timeline
Bingo
Lesson 3
Givig and responding to good and bad news
Leiusure activities- call center
Crossword - Free-time activities
Rachel's day off
Matching Game
Recommendations
Lesson 4
Whole class discussion
Find someone who...
Call centers and the future
Words A-Z
Past and Future
LANGUAGE FUNCTIONS
Future Plans
Dialogue
My computer is a microwave!
Preferences
Preferences 1
Formal or informal?
Practice
Lesson 2
Dialogue
Asking for and giving directions
Giving directions to a customer
Directions map
Guess the word
Grammar Practice
Lesson 3
Directions
Giving directions to a customer.
Giving directions to a customer-Part 2
Asking and Giving directions
Returning a jacket
Giving directions-Matching
Lesson 4
Dialogue
Listening comprehension for call centers
The Future of Call Centers in Latin America
Writing task
Future Plans in the Call Center
Call Center Weekly Schedule
Going out
Roleplay
Call Center Listening Practice for Names, addresses, telephone numbers, emails
Going Out with Call Center Friends
My Plans for Going Out with Colleagues
Present Simple or Present Continuous
Match the Call Center Words to Going Out Situations
Lesson 2
Amazon Delivery issues.
Roleplay
Planning the Manager’s Birthday
Writing an email to your boss
Simple Past and Present Perfect.
Guessing game
Lesson 3
Booking a table
Roleplay-Booking
Brochure
Recommendation
Questions in the Call Center (Present Simple vs. Present Continuous)
Going out word match
Lesson 4
Office party planning
Planning a night out for the call center team.
An email from a customer
Feedback form
Making Suggestions to Customers (Modal Verbs)
Guess the Place (Vocabulary Game)
Evaluations
Listening
Speaking-Oral Presentation
Reading
Writing
Grammar
Vocabulary
Midterm Test
Second Midterm
Listening
Speaking
Reading
Writing
Grammar
Vocabulary
Final Test
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PROGRAMS ACTIVE
Managua's programs
LIP
Session 8
Session 9
EPC MGA
EPC AFT
Session 8
EPC SUN
Session 4
EPC Tutoring
EPD MGA
EPD AM
Session 7
Session 8
EPD PM
Session 7
Session 8
EPD SAT
Session 4
Session 5
EPD Tutoring
EPD Tutoring
ECC
ECC AM
Session 8
Session 9
IJEP MGA
Session 3
Session 4
San Marcos' programs
AEP
Session 8
Session 9
OEP
Session 7
Session 8
Session 9
EPC SUN
Session 4
EFL SM
Matagalpa's programs
EPC
Session 4
Session 5
León Programs
EPD
Session 4
Session 5
Chinandega's Programs
EPD CH
Session 1
Session 2
SEAL 2025
Session 1
Session 3
Model Shells
Managua's Programs
LIP
DEP
ECC AM
ECC PM
EPD AM/PM/SAT
EPC AFT/HM
EPC SUN
IJEP
Pruebas
San Marcos' Programs
AEP 2025
OEP
EPC Sun SM
EFL-EPIC AFT/SAT/SM
SEAL
Matagalpa's Programs
EPC
LEÓN´s Programs
EPD
Chinandega's Programs
EPD
BEC
MEL Access
Pruebas
LBC
TOT
Bilingual Education Certificates - BEC
LIT
Teacher Training
Training of Trainers- BPO
Program Professional Dev
LBC
Inductions
Teacher Training
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Course information
MODEL ECC MODULE 2 L1
Teacher:
Heiddy Isabel Cruz Ramos
Teacher:
Andrea Jozabed Sandino
Skill Level
:
Beginner
